About Us

Our purpose

A hearth is both a functional part of a home and a place associated with comfort. Yet maintaining a stove, fireplace or heating appliance can require careful product selection. Dimensions, materials, temperature ratings and equipment compatibility may matter. We therefore seek to present useful product information in a structured way and to support customers before and after purchase. We do not claim that every component is universal, and we encourage careful verification before ordering.

What we offer

Our catalogue may include replacement stove and fireplace glass, ceramic glass products, gasket rope and tapes, adhesives and sealants, combustors, baffles, grates, handles, blowers, motors, fans, switches, thermostats, ignitors, electrical components, HVAC and boiler parts, cleaning products and related hearth or heating accessories. The exact selection may change as products are introduced, updated or discontinued.

Product titles, descriptions, photographs, dimensions and compatibility references are provided to help customers make informed choices. Images may show an item in use or include accessories that are not supplied unless expressly listed. Minor differences in colour, texture, finish or packaging may occur because of manufacturing changes, screen settings or supplier updates.

Compatibility and safe use

Hearth and heating components can be safety-critical. Customers must compare the product specifications with the appliance manufacturer’s instructions, model number, dimensions and local installation requirements. References to a brand or model are intended to describe compatibility and do not necessarily indicate affiliation, endorsement or manufacture by that brand.

Installation, inspection and repair should be performed by a suitably qualified professional whenever the product, appliance instructions or applicable law requires it. Customers must not use damaged glass, unsuitable sealants, incorrectly rated electrical parts or components that do not fit securely. Gas, electrical, chimney, flue, boiler and combustion work should never be undertaken by an unqualified person.

Our approach to service

Clear product information: we aim to provide meaningful descriptions and specifications and to correct material errors when identified.

Responsive support: customers may contact us at info@total-hearth.shop for product, order, delivery, return or privacy questions.

Fair resolutions: we handle withdrawal requests, defective products, transport damage and refunds in accordance with our published policies and mandatory French and European consumer law.

Order transparency: order confirmation and tracking information are provided electronically when available.

Responsible handling of data: personal information is used only for stated purposes and is protected in accordance with applicable data-protection requirements.

Delivery and returns

All orders qualify for free standard delivery. Our estimated delivery time is 15–20 calendar days after dispatch unless a different estimate is clearly shown before purchase. Processing time, carrier events, remote destinations and exceptional circumstances can affect the actual date. Full details appear in our Shipping and Delivery Policy.

Consumers in France generally have a statutory 14-day right of withdrawal for eligible distance purchases, subject to legal exceptions. We also explain how damaged, incorrect or non-conforming goods are handled. Customers must contact us before returning an item so that we can provide the correct instructions and return destination.

Sustainability and care

Replacing a suitable component can extend the useful life of equipment, but a repair should never compromise safety. We encourage customers to order carefully, retain installation instructions, recycle packaging where local facilities permit and dispose of electrical, glass, chemical or heat-resistant materials through appropriate collection channels.

Independence and intellectual property

total-hearth.shop is an independent online retail website. Third-party trademarks, product names and model references remain the property of their respective owners and are used only where reasonably necessary to identify or describe products or compatibility. Unless expressly stated, no third-party manufacturer sponsors or endorses this website.

Contact us

For assistance, contact our customer service team at info@total-hearth.shop. Please include your order number when writing about an existing purchase. We aim to reply within a reasonable time, normally within two business days, although complex compatibility, carrier or warranty enquiries may require additional investigation.

Thank you for choosing total-hearth.shop. We value careful product selection, clear communication and fair customer service, and we remain committed to improving the information and support available through our store.